Return & Refund Policy
Last updated: January 2026
Return Window
You may return eligible items within 30 days of delivery for a full refund. Returns requested after 30 days may not be accepted.
Eligibility Requirements
- Items must be unused and in original condition
- Items must include all original packaging, tags, and components
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Items showing signs of use, stains, odors, or damage caused after delivery
- Items missing original packaging or tags
How to Start a Return
- Email info@brasy.us with your order number and the item(s) you wish to return
- We will respond with return authorization and the return shipping address within 1-2 business days
- Pack items securely and ship to the provided address
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item.
Refund Processing
- Refunds are processed within 5-7 business days of receiving your return
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 5-10 business days for funds to appear
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund.
Order Cancellations
Contact us as soon as possible to cancel an order. We can cancel orders that have not yet shipped. Once shipped, standard return procedures apply.
Contact
- Email: info@brasy.us
- Phone: +1(213) 221-7231